Privacy Policy

Last updated: October 2026

At Madu Alshafi (madualshafi.my), operated by GHRASS GLOBAL SDN BHD (Almathaq Alshafi), we take your privacy seriously lah. This policy explains how we collect, use, and protect your personal information when you shop with us.

What Information We Collect

When you place an order or interact with our website, we may collect the following information:

  • Name — so we know who to send the honey to
  • Delivery address — so your order sampai safely to your doorstep
  • Phone number — for delivery updates and WhatsApp communication
  • Email address — for order confirmation and receipts
  • Order details — what products you bought, quantities, and amounts

We only collect information that is necessary to process and deliver your order.

How We Use Your Information

Your personal information is used for the following purposes:

  • Processing your order — to confirm, pack, and ship your honey
  • Delivery coordination — sharing your address and phone number with our courier partners for delivery purposes only
  • Communication — to update you about your order status via WhatsApp or email
  • Customer support — to help you with any enquiries or issues
  • Improving our service — to understand how we can serve you better

Payment Processing

All payments on our website are processed through secure third-party payment gateways. We do not store your credit card, debit card, or online banking details on our servers. Your payment information is handled directly by the payment provider using industry-standard encryption.

Cookies

Our website uses cookies to:

  • Keep your shopping cart items saved
  • Remember your preferences
  • Understand how visitors use our site (analytics)
  • Make your browsing experience smoother

You can disable cookies through your browser settings, but some features of the website may not work properly if you do so.

WhatsApp Communication

We use WhatsApp as our primary communication channel. When you contact us or we contact you via WhatsApp:

  • Your phone number and chat messages are processed through WhatsApp’s platform
  • We may keep records of conversations for customer service purposes
  • You can opt out of WhatsApp communications anytime by letting us know

We Will Never Sell Your Data

Let us be very clear — we will NEVER sell, rent, or trade your personal information to any third party. Your data is only shared with:

  • Our courier partners (name, address, phone number for delivery)
  • Payment processors (for transaction purposes only)
  • As required by Malaysian law

That’s it. Full stop.

Data Retention

We keep your personal information only as long as necessary:

  • Order records — kept for accounting and legal purposes as required under Malaysian law
  • Customer communication records — retained for a reasonable period to assist with any follow-up enquiries
  • Inactive accounts — if you haven’t ordered in a long time, we may remove your data upon request

Your Rights

As our customer, you have the right to:

  • Access — request to see what personal data we hold about you
  • Correction — ask us to update or correct any inaccurate information
  • Deletion — request that we delete your personal data (subject to legal obligations)
  • Opt out — unsubscribe from marketing communications at any time

To exercise any of these rights, just reach out to us.

Contact Us for Privacy Questions

If you have any questions or concerns about your privacy, don’t hesitate to contact us:

  • WhatsApp: +60 11-2117 0761
  • Email: admin@madualshafi.my
  • Address: GHRASS GLOBAL SDN BHD (Almathaq Alshafi), D 3 5 South Street Mall, Jln OS, One South, 43300 Seri Kembangan, Selangor

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check back once in a while.