Terms and conditions

Last updated: October 2026

Welcome to Madu Alshafi (madualshafi.my). By using our website and placing an order, you agree to these Terms & Conditions. Please read them carefully ya.

This website is operated by GHRASS GLOBAL SDN BHD (Almathaq Alshafi), a company registered in Malaysia.

Address: D 3 5 South Street Mall, Jln OS, One South, 43300 Seri Kembangan, Selangor

General Terms

By accessing and using madualshafi.my, you agree to:

  • Follow these Terms & Conditions
  • Provide accurate and complete information when placing an order
  • Be at least 18 years old, or have parental/guardian consent to make a purchase
  • Use the website for lawful purposes only

If you don’t agree with any part of these terms, please do not use our website.

Products

We sell premium Yemeni honey products through our online store. While we do our best to:

  • Describe products accurately — including ingredients, weight, and product details
  • Display accurate images — photos are representative of the actual products
  • Keep information up to date — we regularly review our product listings

Please understand that slight variations in colour, texture, and taste are natural for honey products and do not indicate a quality issue. Natural honey may also crystallise over time — this is perfectly normal and does not affect quality.

Pricing

  • All prices on our website are displayed in Malaysian Ringgit (MYR)
  • Prices include delivery charges (we offer free shipping across Malaysia)
  • We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed
  • In the rare case of a pricing error, we will contact you before processing the order

Payment Methods

We accept various payment methods through our secure WooCommerce checkout, which may include:

  • Online banking (FPX)
  • Credit and debit cards
  • E-wallets
  • Other payment methods as available on our checkout page

All payments are processed through secure third-party payment gateways. We do not store your payment details.

Order Confirmation

  • Once you place an order, you will receive an order confirmation via email
  • An order confirmation does not guarantee acceptance — in rare cases, we may need to cancel an order (e.g., product out of stock, payment issue)
  • If we need to cancel your order, we will notify you and issue a full refund
  • We may also send order updates via WhatsApp

Intellectual Property

All content on madualshafi.my belongs to GHRASS GLOBAL SDN BHD, including:

  • Website design and layout
  • Product images and descriptions
  • Logo, brand name “Madu Alshafi”, and related branding
  • Text, graphics, and other content

You may not copy, reproduce, distribute, or use any of our content without our written permission. This is for personal shopping use only ya.

Your Responsibilities

As a customer, you agree to:

  • Provide accurate delivery information (name, address, phone number)
  • Make payment in full for your order
  • Inspect your order upon delivery and report any issues within 48 hours
  • Not misuse our website or attempt to interfere with its operation

Limitation of Liability

While we strive to provide the best products and service:

  • We are not liable for delays caused by courier services or circumstances beyond our control
  • We are not liable for any indirect or consequential losses arising from the use of our website or products
  • Our total liability for any claim shall not exceed the amount you paid for the specific order in question
  • We do not make any health claims about our honey products — honey is sold as a food product

Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, privacy practices, or availability of these third-party sites.

Governing Law

These Terms & Conditions are governed by and shall be interpreted in accordance with the laws of Malaysia. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the Malaysian courts.

Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated date. Continued use of our website after any changes means you accept the updated terms. We encourage you to review this page periodically.

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

  • WhatsApp: +60 11-2117 0761
  • Email: admin@madualshafi.my
  • Address: GHRASS GLOBAL SDN BHD (Almathaq Alshafi), D 3 5 South Street Mall, Jln OS, One South, 43300 Seri Kembangan, Selangor

Thank you for choosing Madu Alshafi. We appreciate your trust and support!